Shipping Information

Greeting Cards and Sample Packs

Free express shipping for all Australian orders of over $60

Regular domestic shipping $6
(2 – 6 business days)

Regular international shipping $15
(1 – 2 business days)

Express domestic shipping $12
(6 – 10 business days)

All orders are shipped via Australian Post from our studio in Narara, NSW on Monday, Wednesday and Friday. Local pick–up is available as an option during check–out.

Australian Post is currently the most economical option, but unfortunately regular shipping (domestic and international) doesn’t include tracking or insurance at this stage. We take no responsibility for any issues with postal services that are out of our control.

Returns

We don’t not accept returns or offer refunds for Sample Packs.

Any greeting card order can be returned within 14 days of receipt with valid issue/concern (product quality, damaged during shipment).

Only the product cost is refunded upon receipt of returned item. Buyer is responsible for cost of shipping back to seller. Refund can only be given once I have received the unused item in its original packaging.

Please keep in mind that colour varies on individual computer screens.

To start a refund

Contact me within 14 days of delivery. Please email hello@bettertogetherpaper.com and quote your order number.

Shop items back within 14 days of receiving your items.

 
 

 
 

Wedding Invitation Orders

Australian Customers

Australian orders are sent via Sendle when possible, or TNT. All parcels are tracked, and require signature on delivery. We aren’t able to deliver to PO Boxes.

We charge a flat $20 for any standard parcel (additional costs if your order is extra large, but this is rare).

You will receive an email with your tracking number once your order has shipped. We suggest allowing the following time for delivery:

Sydney, Central Coast, Newcastle:
Same or next business day

Canberra, Melbourne, Brisbane, Adelaide:
1 – 2 business days

Hobart:
4 – 6 business days

Darwin:
4 – 12 business days

Perth:
7 – 10 business days

Sendle is a registered B Corp and Australia's first 100% carbon neutral delivery service.

 
 

 
 

Wedding Invitation Orders

International Customers

Orders are sent via TNT Express International service. We aren’t able to deliver to international PO Boxes.

We charge between $60 and $200 for parcels, depending on size and weight of your order.

Delivery times depend on your location. General shipping times are:

New Zealand:
5 – 7 working days

North America, Western Europe, Asia and the Pacific:
7 – 16 working days

Rest of the world:
11 – 16 working days